Last Updated: June 28, 2026

At Casovias, we strive to ensure that every product you receive meets your expectations. If you’re not completely satisfied with your purchase, please review our Return & Refund Policy below.

By placing an order on https://casovias.com/, you agree to this policy.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

The product is damaged during transit.
You received the wrong product.
The product has a manufacturing defect.
The product is significantly different from what was ordered.

To be eligible for a return, the item must:

Be unused and in its original condition.
Include all original packaging, tags, and accessories.
Be returned with the original invoice or proof of purchase.

2. Non-Returnable Items

The following items are not eligible for return unless they are damaged or defective upon delivery:

Products that have been used, installed, or altered.
Products without original packaging or tags.
Customized or personalized products.
Clearance, sale, or promotional items (unless defective).
Gift cards, if applicable.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

Contact us within 48 hours of delivery.
Provide your order number.
Share clear photos and/or a video of the product, packaging, and shipping label.

Failure to report damage within this timeframe may affect your eligibility for a replacement or refund.

4. Return Process

To initiate a return:

Contact our customer support team with your order details.
Once your request is reviewed and approved, we will provide return instructions.
Pack the item securely in its original packaging.
Ship the product as instructed or arrange a pickup if available.

Returns sent without prior approval may not be accepted.

5. Refunds

After we receive and inspect the returned product:

You will be notified of the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method.

Refunds are generally processed within 5–10 business days, depending on your bank or payment provider.

Shipping charges, if any, are non-refundable unless the return is due to our error.

6. Replacements

If an item is damaged, defective, or incorrect, we may offer:

A replacement of the same product (subject to availability), or
A full refund if a replacement is unavailable.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and will be subject to this Return & Refund Policy.

If a cancellation is approved before shipment, any payment made will be refunded to the original payment method.

8. Return Shipping

If the return is due to:

Our mistake (wrong item, damaged item, manufacturing defect), we will bear the return shipping costs where applicable.
A reason not attributable to Casovias (where returns are accepted), the customer may be responsible for return shipping charges.

9. Refund Exceptions

Refunds may not be issued if:

The returned product is found to be used or damaged due to customer misuse.
Required accessories or original packaging are missing.
The return request falls outside the eligible return period.
The product does not meet the return eligibility criteria.

10. Contact Us

For return, replacement, or refund requests, please contact us:

Casovias

Website: https://casovias.com/

Email:

Please include:

Order Number
Your Name
Contact Number
Reason for Return
Photos or videos (if applicable)

Thank you for shopping with Casovias. We value your trust and are committed to providing a smooth and reliable shopping experience.