Last Updated: June 28, 2026

Thank you for shopping with Casovias. We are committed to delivering your home décor products safely and on time. Please read our Shipping Policy to understand how we process and deliver your orders.

By placing an order on https://casovias.com/, you agree to the terms outlined below.

1. Order Processing

Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During festive seasons, sales, or promotional events, processing times may be slightly longer.

2. Shipping Locations

We currently ship across India.

If we expand our shipping services internationally, this policy will be updated accordingly.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Casovias may offer free shipping on selected products or orders that meet certain purchase criteria.

4. Estimated Delivery Time

Estimated delivery timelines are:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–10 business days

These are estimated delivery times and may vary depending on the courier partner and delivery location.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation via email or SMS (where applicable) containing your tracking details.

You can use the tracking information to monitor your shipment’s progress.

6. Delivery Delays

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

Extreme weather conditions
Public holidays
Natural disasters
Transportation disruptions
High order volumes
Courier service delays
Government restrictions

Casovias is not liable for delays caused by such events, but we will do our best to keep you informed.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Casovias is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete addresses or contact information.

If you notice an error after placing your order, please contact us as soon as possible. We will make every effort to update the details before the order is dispatched.

8. Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery cannot be completed due to the recipient’s unavailability or incorrect address, the package may be returned to us. Additional shipping charges may apply for re-dispatch.

9. Damaged Packages

If your package appears damaged upon delivery:

Check the package before accepting it, if possible.
Take clear photos of the package and product.
Contact us within 48 hours of delivery with your order number and supporting images.

We will investigate the issue and provide an appropriate resolution.

10. Lost Shipments

If your order has not been delivered within the expected timeframe, please contact us.

We will coordinate with the courier partner to investigate the shipment and provide updates. If the shipment is confirmed lost, we will arrange a replacement or refund, as appropriate.

11. Partial Shipments

In some cases, your order may be shipped in multiple packages due to product availability or logistics. If this happens, you will be informed, and each shipment will have its own tracking details where applicable.

12. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Casovias

Website: https://casovias.com/

Email:

Thank you for choosing Casovias. We appreciate your trust and are committed to delivering your favorite home décor products with care and efficiency.